Shipping Overview

SENTALER offers worldwide complimentary shipping. Once your order has been carefully prepared and dispatched, you will receive a confirmation email with tracking details.

Delivery timeframes are estimates and begin once your order has been dispatched. While we strive for timely delivery, external factors such as carrier delays, weather conditions, and customs processing may occasionally impact arrival times.

Express shipping is available for most destinations and may be selected at checkout where applicable.

Order Processing

Orders are processed within 1–3 business days. This timeframe reflects the care taken to verify payment, conduct quality assurance, and carefully prepare your pieces for shipment. 

Orders placed on weekends or holidays begin processing on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Expected Shipping Dates

The expected shipping date for each item is displayed on the product page and in your cart prior to checkout. Shipping timelines may vary according to style and size.

All purchases are charged at checkout, including pre-order items.

If your order includes both in-stock and pre-order items, items may ship separately as they become available.

Duties, Taxes & Customs

Canadian and U.S. orders do not pay duties. Taxes (where applicable) are charged at checkout.

Prices displayed for the following international destinations include duties and taxes: 

• Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom. 

For all other destinations, duties and taxes are not included in the displayed price and will be calculated at checkout. In certain regions, local authorities or carriers may bill duties separately in accordance with local regulations.

Tracking & Delivery

All shipments are insured and include tracking. Once your order has been dispatched, you will receive tracking details via email, allowing you to follow your shipment in real time.

If your tracking has not updated within 48 hours of dispatch, or if you experience any delivery concerns, please contact us at service@sentaler.com for assistance.

A signature is required upon delivery for all orders to ensure secure confirmation of receipt.

In the unlikely event of damage, discrepancy, or loss, please contact us at service@sentaler.com within 3 days of receipt of the merchandise.

Seasonal Considerations 

During peak seasonal periods and holidays, processing times may be slightly extended. While we strive to maintain our standard 1–3 business day processing window, additional time may be required due to increased order volume. We appreciate your patience and understanding during these periods.