Customer Care
Payment Methods
Payment Methods
SENTALER accepts a range of secure payment methods to ensure a seamless checkout experience for customers worldwide.
ACCEPTED PAYMENT METHODS
SENTALER accepts payment via the following forms of payment:
- Visa (Debit & Credit)
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Discover
- Diners Club
- JCB
- Union Pay
Billing & Order Policy
All purchases are charged at the time of checkout, regardless of the expected shipping date.
Orders are reviewed within 1-3 business days, and SENTALER reserves the right to cancel an order at its discretion. In such cases, a full refund will be issued, and you will be notified by email.
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Canada |
Applicable local tax will be charged at checkout. |
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United States |
SENTALER covers all duties. Applicable local tax will be charged at checkout. |
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Rest of World |
Duties and taxes are excluded from the displayed price and calculated at checkout where applicable. For select countries, duties and taxes may be billed separately once your order is in transit. VAT may apply to the value of complimentary shipping. Visit the Shipping page for full details. |
If you need to modify or cancel your order, please email us immediately at service@sentaler.com. While we make every effort to assist, requests may only be accommodated before the order has been processed for shipment. As we strive to ship orders as quickly as possible, some orders may ship on the same business day.
Frequently Asked Questions
Do you store my payment information?
No. SENTALER does not store your credit card details. All payments are securely processed through trusted third-party payment providers using encrypted connections that meet industry security standards. Some express checkout services, such as Apple Pay, PayPal, or Shop Pay, may allow customers to securely save payment details within their own platforms.
Why was my payment declined?
Payments may be declined for several reasons, including incorrect billing information, insufficient funds, or security verification by your card issuer. If your payment is declined, we recommend confirming that your billing details match your card exactly and contacting your financial institution if the issue persists. You may also try completing your purchase using an alternative payment method.
Can I update my payment details after placing an order?
Payment is captured at the time of checkout to secure your order. If you need assistance modifying or cancelling an order after it has been placed, please contact our Customer Care team at service@sentaler.com immediately with your order number.
Does SENTALER offer payment plans or installments?
At this time, SENTALER does not offer installment payment plans. All purchases are processed in full at the time of checkout using one of our accepted payment methods.
Do you offer free shipping and returns?
Yes. SENTALER offers complimentary expedited shipping worldwide on all online orders. Returns are also complimentary for eligible items when initiated within the applicable return window. For full details, please visit our Shipping and Returns & Exchanges pages.
