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SHIPPING - Product Page Popup

SHIPPING

Countries We Ship To
SENTALER ships basic FREE to Canada and all other countries on orders over $599.99 USD. We use the couriers of our choice to deliver all purchases. Duties and taxes are not included and paid for by receiver. United States duty is (18.34%), entry and brokerage fees are calculated at checkout (+/- $5-6 USD). For your convenience, you will be advised in the header section of Sentaler.com whether we ship to your country. Please note that this information is based on the IP address of the country you are located in while making your online order at Sentaler.com. Ultimately, SENTALER will ship your order to the address and country you provide in your online order at the check-out page.

Please note that SENTALER reviews all orders placed at Sentaler.com, and reserves the right to cancel and not ship an online order for any reason. In such instances, you will be notified via e-mail.

Courier Providers
SENTALER uses several courier providers as third party companies, to ship all Sentaler.com orders. The courier provider used depends on the country the order is being shipping to, and may be one of the following: UPS, FedEx, Canada Post, DHL or TNT. SENTALER reserves the right to select the courier provider being used for the shipment of all online orders.

For international orders (orders outside of Canada), the courier will charge the recipient all applicable duties, taxes and/or brokerage fees at the time of delivery. These duties and taxes are not reflected in the prices on Sentaler.com. Duties and taxes are assessed by the local government based on the destination. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the courier that delivers your package.

Shipping for Canadian Orders
All online orders ship from the SENTALER Showroom, located in Toronto, Ontario. SENTALER offers complimentary UPS Standard shipping on Sentaler.com orders within Canada. Further, SENTALER offers fixed UPS Rush or UPS Next Day (not available during peak seasons) shipping options (rates are displayed below and are subject to change). Rates and delivery options vary from province to province based on the remoteness and therefore limited delivery service to that particular province/territory.

For Sentaler.com online orders, you will have the option of selecting your preferred shipping method at the check-out page.

NOTE: Items which may experience a sudden increase in demand, may have a delay in delivery by up to 6 months. In such instances, we will notify you via email. 

PROVINCE / TERRITORY

STANDARD
(1 - 7 business days)

RUSH
(1 - 5 business days)
in CAD

NEXT DAY
(next business day)
in CAD

Alberta**

Free

$50

$55

British Columbia**

Free

$60

$65

Manitoba

Free

$50

$55

Newfoundland and Labrador

Free

$65

$70

New Brunswick

Free

$60

$65

Nova Scotia

Free

$65

$70

Ontario*

Free

$30

$35

Prince Edward Island

Free

$65

$70

Quebec*

Free

$30

$35

Saskatchewan

Free

$50

$55

Northwest Territories

Free

Not Available

Not Available

Nunavut

Free

Not Available

Not Available

Yukon

Free

Not Available

Not Available

Business days are Monday through Friday, excluding the holiday season. The specified delivery times may be longer for deliveries to remote locations or for all locations during peak and holiday seasons.

* Once shipped, deliveries to Toronto and Montreal can possibly arrive as early as the next business day;
** Once shipped, deliveries to Calgary and Vancouver can possibly arrive in 5 business days.

The above timelines are pending credit authorization, address verification, and processing. Once your Sentaler.com online order has been processed and shipped, the expected delivery time for most provinces/territories is between 1 to 7 business days. Please see below Order Processing Time for a better understanding of the complete order turnaround time. It is our priority to deliver your order to you as quickly as possible. In rare circumstances, the online order turnaround time may actually be longer than described in our Shipping policy. We apologize for any inconvenience this may cause you.

Please note that shipment re-routes and address corrections need to be immediately (within 24 hours) communicated to SENTALER via e-mail at info@sentaler.com. Such changes will likely require the cancellation of your order on our part and the placement of a new order on your part, and will effect the delivery time of your order by up to several business days. You may be charged a cancelation fee if you wish to change or cancel your order which has already been shipped. Please review your shipping information carefully before finalizing your order.

If you decide to refuse any shipments from SENTALER, you will be responsible for the original shipping charges to you, any other fees that are incurred on the package, and the cost of returning the package to SENTALER. This amount will be subtracted from your purchase refund.

Backorders, special orders and pre-orders will take longer than the timeframe mentioned above. Please refer to the specific product information for the estimated delivery time and refer to the Backorder, Special Order And Pre-Order section below for more information.

Shipping for International Orders (Outside of Canada)
All online orders ship from the SENTALER Showroom, located in Toronto, Canada. SENTALER offers FREE basic shipping on international Sentaler.com orders over $599.99 USD. All duties and brokerage fees will be paid for by the receiver either at checkout for US orders or time of receipt for International orders.  Once your order is received, it automatically goes through credit authorization, address verification, and processing. Once your order has been processed and shipped, the expected delivery time is 15 business days though this may vary for some countries. Please see below Order Processing Time for a better understanding of the complete order turnaround time. Should you wish to receive your online order sooner, please contact us immediately (within 24 hours) upon placing your order to inquire into other available shipping options and pricing. If you do not immediately contact us, your order will be shipped via the basic shipping method.

It is our priority to deliver your order to you as quickly as possible. In rare circumstances, the order turnaround time may actually be longer than described in our Shipping policy. We apologize for any inconvenience this may cause you. Please note that shipment re-routes, address corrections and shipment call-backs are not available for international orders.

NOTE: Items which may experience a sudden increase in demand, may have a delay in delivery by up to 6 months. In such instances, we will notify you via email. 

You, as the recipient, are responsible for paying any additional fees such as all applicable duties, taxes and/or brokerage fees at time of the delivery. These duties and taxes are not reflected in the prices on Sentaler.com. Duties and taxes are assessed by the local government based on the destination. For information about duties, taxes and/or brokerage fees, you may contact your local customs office or the courier that delivers your package.

If you decide to refuse any shipments from SENTALER, you will be responsible for the original shipping charges to you, any duties, taxes and brokerage fees that are incurred on the package (on both the original and return shipments), and the cost of returning the package to SENTALER. This amount will be subtracted from your purchase refund.

Backorders, special orders and pre-orders will take longer than the timeframe mentioned above. Please refer to the specific product information for the estimated delivery time and refer to the Backorder, Special Order And Pre-Order section below for more information.

Order Processing Time
Orders received Monday through Friday (excluding the holiday season) are typically processed within 1-3 business days, when the item ordered is in-stock. Despite our best efforts, some discrepancy may exist between the Sentaler.com inventory and our actual inventory. Should the ordered item originally thought to be in-stock actually be out of stock, we will notify you via e-mail of the available options.

Backorders, special orders and pre-orders will take longer than the timeframe mentioned above. Please refer to the specific product information for the estimated delivery time and refer to the Backorder, Special Order And Pre-Order section below for more information.

Please note that SENTALER reviews all orders placed on Sentaler.com, and reserves the right to cancel and not ship an online order for any reason. In such instances, you will be notified via e-mail.

Shipment Receiving Guidelines
Once your order has been shipped and is en-route to you, you will be notified via e-mail (see Track Your Order below for details). It is your responsibility to follow the whereabouts of your package. You must be present to receive, inspect and sign (for insurance purposes) for the delivery of your package. Should your package be damaged, you must indicate the specifics of the damage to the courier delivering the package prior to signing. If the damage is not recorded, the courier company will not honour insurance claims and SENTALER will not be able to honour our Return policy.

Once you have signed for the package, it is considered that you have received the package and SENTALER has met its obligation to deliver your ordered item(s) to you. Immediately unpack all content(s) of the package to ensure that you have received the correct item(s). If there are any discrepancies, damages or shortages, they must be reported immediately (within 24 hours) to info@sentaler.com and we will take necessary action to rectify the problem. Please note that if you do not immediately notify us of any damages or shortages, then you are accepting the shipment “as is”.

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