Complimentary Expedited Shipping, Duties and Returns

COVID-19 Update



WHAT TO EXPECT WHEN SHOPPING WITH US 

The safety and wellbeing of our clients and staff is our top priority.  We have implemented enhanced sanitary procedures to help prevent the spread of COVID-19 and to keep our community safe and healthy. 


THE SENTALER SHOWROOM (TORONTO, CANADA) 

We are open again!

Our flagship Toronto Showroom is open to the public. For everyone’s safety, we are open by appointment only and are currently not accepting walk-ins. Please contact us at service@sentaler.com or +1 888 259 3374 to schedule your private shopping experience.

What to expect…

When you arrive for your scheduled appointment, our sales associate will greet you and go over our safety precautions such as hand sanitizing, mandatory face covering requirements and physical distancing procedures to ensure we reduce risk as much as possible. Please advise us of any health restrictions that may prevent you from covering your face.

Some of our new safety measures include:

- Decreased staff to ensure physical distancing
- Frequent hand washing and hand sanitization
- Mandatory face coverings worn by staff
- Sanitized area for order processing and preparing
- Repeated sanitization of frequently touched surfaces throughout the day

 

VIRTUAL APPOINTMENTS - OFFERED GLOBALLY FROM THE SENTALER SHOWROOM

 

Our team of dedicated personal shoppers are now offering virtual shopping appointments! Get dedicated, one-on-one time with our personal shoppers from the comfort of your home. We will work with you to figure out exactly what you need and are dreaming of and ensure that it is the perfect fit.

Book your virtual appointment today to see the full SENTALER collection! 


SENTALER.COM - FREE SHIPPING, DUTIES AND FIRST-TIME RETURNS OFFERED GLOBALLY 

Shop with us 24/7 from the comfort of your own home. When you make your online order, you can be sure that our customer experience specialists are taking the necessary precautions to ensure that the products in your order are kept safe. While these enhanced safety procedures may result in minor shipping delays, we will always put the well-being of our customers and staff first.

Some of our new safety procedures include:

- By-appointment visits to ensure physical distancing
- Hand sanitizing station upon entry to the showroom
- Mandatory face coverings worn by our sales associates and clients
- Sanitized area for order processing and preparing
- Repeated sanitization of frequently touched surfaces


CURBSIDE ORDER PICKUP/RETURN

If you prefer to pick-up your order from the SENTALER showroom instead of having it shipped to you, please specify this preference in the comments section before you complete your online order. Our customer experience specialists are happy to call you as soon as your order is ready for pick-up and will bring your order right to your car outside.

If you prefer to do a curbside return instead of shipping your order back to us, please contact us to schedule your curbside return.

Please contact us for any assistance with this popular new option. Note that curbside pick up is only available for items that are in-stock and not on a backorder or pre-order.